Be Brilliant

Hi, I’m Suzanne, and I'm the founder of Brilliant Workplaces. I help leaders build the systems and cultures that attract customers, engage employees, and retain great people. #bebrilliant is my weekly newsletter for leaders who believe service, culture, and experience are competitive advantages. Each week, I share practical insights, frameworks, and real-world examples to help you lead with clarity, optimize operations, and create a service-oriented culture. If you’re responsible for people, performance, or growth and want tools you can use immediately, this newsletter is for you.